Commercial Debt Recovery

Outstanding obligations resolved with discretion and certainty

Ashford & Crane is a specialist receivables management firm serving corporations, government entities, and financial institutions across the Middle East and Europe.

94.2%
Recovery Rate
$380M+
Recovered to Date
2,400+
Cases Resolved
38
Jurisdictions

Structured recovery across every stage of delinquency

From amicable pre-litigation resolution through to enforcement, our approach is methodical, legally grounded, and tailored to each jurisdiction.

01

Pre-Litigation Recovery

Structured communication sequences designed to secure payment before formal proceedings. Our early-stage interventions resolve 72% of cases within 30 days.

02

Commercial Mediation

Neutral third-party mediation for disputed invoices and contractual disagreements. We preserve commercial relationships while securing outstanding balances.

03

Legal Enforcement

When amicable methods are exhausted, our network of licensed attorneys across 38 jurisdictions pursues enforcement through local courts.

04

Cross-Border Collections

Specialised infrastructure for recovering debts across jurisdictional boundaries, with particular expertise in MENA-Europe corridors.

05

Receivables Management

Ongoing portfolio management for clients with recurring receivables exposure. We monitor, escalate, and resolve across your entire debtor book.

06

Credit Risk Assessment

Pre-engagement due diligence and counterparty analysis to evaluate collectability before you extend terms.

Received a case from Ashford & Crane?

If you received correspondence from cases@ashfordcrane.com referencing a case number in the format CS-2026-XXXX, this page explains the process and your options.

Step 01

Confirm the case

Every active case has a unique reference beginning with CS-2026-. Use the lookup below to confirm the case is on our books before responding further.

Step 02

Route internally

If the notice should be handled by your accounts payable or procurement team, forward it with the case reference. A one-line reply to us indicating where it's been routed closes the loop.

Step 03

Dispute or resolve

To dispute a claim, reply to the original email with supporting documentation. To settle or request a call, include the case reference — your assigned account manager will respond within one business day.

Case reference lookup

Enter your case reference (e.g. CS-2026-1234) and the company name on the invoice to confirm the case is on file.

Every case has a dedicated contact

Our case managers stay with an account from first notice through to resolution — no call centre, no rotating handlers.

Senior Account Manager

James Whitfield

LLB, Certified Credit Professional

Leads real estate & hospitality receivables. 11 years in commercial collections, previously with Coface MENA. Case lead on all ComfyStays & UAE corporate housing portfolios.

Senior Counsel

Nadia El-Amin

DIFC Bar, ADGM Registered Practitioner

Oversees pre-litigation strategy and court-stage enforcement across UAE, KSA, and DIFC jurisdictions. Former in-house counsel at Mashreq Recovery Group.

Head of Operations

Thomas Harrow

CFA, ICM Associate

Runs portfolio management and case triage. Credit-risk background with HSBC MENA; leads Ashford & Crane's cross-border recovery practice.

Client Services Lead

Priya Menon

MBA, Chartered Certified Accountant (ACCA)

Point of contact for engaged clients and portfolio reviews. Runs monthly recovery reporting and client-portal onboarding.

Measured by outcomes, not activity

Our performance is benchmarked against recovery rate, time-to-resolution, and client retention — not volume of correspondence.

94.2%
Recovery Rate
28
Avg. Days to Resolution
97%
Client Retention
2017
Established

Sector expertise across regulated and commercial markets

01Real Estate & Property Management
02Financial Services & Banking
03Government & Diplomatic Missions
04Healthcare & Medical Services
05Construction & Engineering
06Hospitality & Tourism
07Energy & Utilities
08Legal & Professional Services
09Education & Academic Institutions
10Logistics & Maritime

Principled recovery since 2017

Ashford & Crane was founded on the principle that commercial debt recovery should be conducted with the same rigour and professionalism expected of any advisory engagement.

Headquartered in Abu Dhabi with operational reach across 38 jurisdictions, we serve a client base that includes multinational corporations, sovereign entities, diplomatic missions, and privately held enterprises.

Our team comprises former banking professionals, licensed legal practitioners, and credit risk specialists who bring institutional-grade discipline to every engagement.

Discretion

All engagements are conducted under strict confidentiality protocols. Your debtor relationships remain intact.

Compliance

Fully licensed and regulated across all operating jurisdictions. We adhere to DIFC, ADGM, and international debt collection standards.

Accountability

Real-time client portal access. Monthly performance reporting. No recovery, no fee — our interests are aligned with yours.

Preservation

We recover debts without destroying commercial relationships. 83% of our resolved cases maintain ongoing trade between parties.

Outstanding receivables erode your capital

Engage Ashford & Crane for a confidential case assessment.

Request Assessment

Initiate a case or enquire about our services

Ashford & Crane

Headquarters
Al Maryah Island, Abu Dhabi
United Arab Emirates
General Enquiries
Client Portal
Hours
Sunday — Thursday, 8:00 — 18:00 GST